Merchants Awards - Frequently Asked Questions

What do I do if I have forgotten my password?

Click on the ‘forgotten password’ link on the registration page. An email will be sent to the email registered to your account.

When is the entry deadline?

The IWC Cellar Door of the Year Award 2018 will close for entries on 18 May 2018. 

We recommend you enter as early as possible to benefit from VisitEngland accreditation sooner (subject to qualification).

Does my company already have login details for the IWC Cellar Door Award?

If you are not sure if your company has an existing login or you would like to find out who in your company has these login details please email the team here.

Please note that these login details are separate to the International Wine Challenge and IWC Merchant Awards login details.

Can I amend the supporting material for my entry once it has been uploaded?

As long as you haven’t submitted and paid for your order you can delete the supporting material for your entry and upload a new file.

What supporting material do I need to send for my entry?

Click on the ‘Entry Checklist’ tab to see what supporting material must be uploaded/mailed.

When is the deadline to submit my supporting material?

You must supply the supporting material before submitting and paying for your entry.

How much does the award cost to enter?

Please refer to the Entry Criteria page.

What methods are available to pay for my entry?

Online payment can be made by most credit cards. You can also request an invoice. Invoices can be paid by credit card, cheque or bank transfer. Payments by cheque should be made payable to "William Reed Business Media Ltd".

How can I cancel my entry?

If you would like to cancel your entry you must email the team with your company name and the name of the award/s you entered within 48 hours of submitting your entry. Entries cancelled after this point will not be refunded.

When will the competition be judged?

Assessments are conducted by VisitEngland on an ongoing basis. Once you have submitted your entry form, they may conduct their visit at any point until the shortlist date (June 2018).

Who judges the competition?

This award is judged in partnership with VisitEngland.

When is the winner announced?

The winner will be announced at the IWC Awards Dinner in July 2018. The successful company will also be announced via this website.

When will a shortlist be announced?

A list of gold and silver medal winners (highest rated entrants) will be announced via this website in June 2018.

What do I receive if I am shortlisted for or win an award?

All gold and silver medal winning attractions and the overall winner will be sent award logos to the email address registered to their IWC Cellar Door account. The winner will also receive a trophy during the main ceremony at the Awards Dinner.

Who should I contact if I need help with my entry?

Please contact Sandie Renaud by email or 01293 846531.