Merchants Awards - Frequently Asked Questions

What do I do if I have forgotten my password?

Click on the ‘forgotten password’ link on the registration page. An email will be sent to the email registered to your account.

When is the entry deadline?

The IWC Merchant Awards UK 2020 will close for entries on 19 May 2020.

Does my company already have login details for the Merchant Awards?

If you are not sure if your company has an existing login or you would like to find out who in your company has these login details please email the team here

Which Award category should I enter?

Please refer to the Rules of Entry on the IWC website.

Can I enter multiple award categories?

Yes, as long as your company meets the entry criteria for that award category. When you enter an award category an order is generated. You may add multiple awards to that order but you can only do this before you submitted and paid for you order.

Can I amend the supporting material for my entry once it has been uploaded?

As long as you haven’t submitted and paid for you order you can delete the supporting material for your entry and upload a new file.

What presentation l do I need to send for my entry?

Click on the ‘Entry Checklist’ tab to see what presentation must be uploaded/mailed for each award category. It’s important that you send a separate presentation for each award category entered.

When is the deadline to submit my supporting material?

Tuesday 19th May 2020.

You must supply the presentation before submitting and paying for your entry.

How much do the awards cost to enter?

Please refer to the Rules of Entry on the IWC website. You will also find a running total of the cost of your entries on ‘Entry Summary’ page.

What methods are available to pay for my entry?

Online payment can be made by most credit cards. You can also request an invoice. Invoices can be paid by credit card, cheque or bank transfer. Payments by cheque should be made payable to "William Reed Business Media Ltd".

If I have completed an order can I still enter another award category?

Yes, you will still be able to enter another award. A new order will be generated for this award category. When you go to the ‘Entry Summary’ page you will see the completed order and the new ‘open’ order.

How can I cancel my entry?

If you would like to cancel your entry you must email the team with your company name and the name of the award/s you entered on or before 19 May 2020. Entries cancelled after this date will not be refunded.

When will the competition be judged?

Tuesday 2nd and Wednesday 3rd June 2020

When are the winners announced?

Winners will be announced at the IWC Awards Dinner on 8th July 2020. Successful companies are announced via email and on the IWC website.

When will a shortlist be announced?

A shortlist will be announced via email and on the IWC website on Tuesday 9th June 2020.

What do I receive if I am shortlisted for or win an award?

All shortlisted companies and winning companies will be sent award logos to the email address registered to their IWC Merchant Awards account. Certificates will be presented at the dinner and sent to those who cannot attend. Some winners will receive a trophy during the main ceremony at the Awards Dinner.

Who should I contact if I need help with my entry?

Please contact the team by email.